G&D Refiners (“G&D,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of all individuals and businesses that interact with our website, services, and refining operations. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit gndrefiners.com, submit inquiries, or engage in business with us.
1. Information We Collect
We collect information necessary to operate our business, comply with regulatory requirements, and provide secure refining and precious metals services.
Identification & Business Information
- Name, company name, address, phone number, email
- Tax identification numbers
- Ownership and corporate structure information
Compliance Documentation (KYC/AML)
- Government‑issued identification
- Business licenses and permits
- Beneficial ownership information
- Any documentation required under AML, OFAC, or responsible sourcing regulations
Transaction & Operational Information
- Material descriptions, weights, assays, settlement reports
- Payment instructions and financial details
- Communications related to quotes, shipments, and settlements
Website & Technical Data
- IP address, browser type, device identifiers
- Cookies and analytics data
- Pages visited and interaction patterns
Information You Voluntarily Provide
- Contact form submissions
- Supplier onboarding applications
- Investor inquiries
- Uploaded documents or messages
2. How We Use Your Information
We use collected information to operate safely, responsibly, and in compliance with federal and industry regulations.
- Identity verification and compliance with AML, OFAC, and responsible sourcing laws
- Processing refining transactions, including receiving materials, issuing settlements, and maintaining accurate records
- Communication regarding quotes, shipments, settlements, onboarding, or compliance requests
- Internal operations, including audits, risk assessments, and regulatory reporting
- Website performance, analytics, and security monitoring
- Fraud prevention and protection of our business and customers
3. How We Share Information
We do not sell or rent your information. We only share information when necessary for business operations or when required by law.
We may share information with:
- Regulatory authorities (AML, OFAC, law enforcement) when legally required
- Trusted service providers such as IT security vendors, payment processors, and data storage providers
- Affiliates or subsidiaries, if applicable, under the same privacy standards
We do NOT share information with:
- Third parties for marketing
- Unaffiliated businesses without your authorization
4. Data Security
We implement industry‑standard safeguards to protect sensitive information.
- Encryption of data in transit and at rest
- Restricted access to compliance and transaction records
- Secure storage of KYC/AML documentation
- Continuous monitoring and periodic security audits
- Physical security controls at operational facilities
Despite these measures, no system is completely immune to unauthorized access. We maintain strict protocols to minimize risk.
5. Data Retention
We retain information only as long as necessary to meet business, legal, and regulatory obligations.
- AML/KYC records: retained for at least five years, as required by federal law
- Transaction records: retained for audit, compliance, and financial reporting
- Website analytics: retained per standard industry practices
When retention periods expire, information is securely deleted or anonymized.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve site functionality
- Analyze traffic and usage patterns
- Enhance security and performance
You may disable cookies through your browser settings, but some features may not function properly.
7. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to AML/KYC retention laws)
- Opt out of non-essential communications
- Request details about how your data is used
We will respond to all requests in accordance with applicable regulations.
8. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.
9. Contact Information
For questions, requests, or concerns regarding this Privacy Policy, contact us at:
inquiry@gndrefiners.com
G&D Refiners – Compliance Department
Tualatin, Oregon, USA
